Our site uses cookies to track information that you submit to us and provide you with appropriate responses. If you receive a “page cannot be displayed” message while you are on our web site (such as while you are attempting to register), it might be because your browser’s cookies settings have not been enabled. In order to enable your cookies settings, please follow the set of instructions below that applies to your browser:
Windows Internet Explorer (IE) Version 7.0

1. Select “Tools/Internet Options’ from the right hand side of the menu bar and then click on the ‘Privacy’ tab.
2. On the ‘Privacy’ screen, click on the ‘Advanced’ button. Under ‘First Party Cookies’ and ‘Third Party Cookies,’ the radio button ‘accept’ should be checked.
3. Make sure that there is a check mark inside the ‘Always allow session cookies’ box.
4. If this box is not checked, you will need to place a check mark in the box next to ‘Override automatic cookie handling’ and then place a check mark in the box next to ‘Always allow session cookies.’

Windows IE 6.0 Browser:

1. Select “Tools/Internet Options’ from the menu bar and then click on the ‘Privacy’ tab.
2. On the ‘Privacy’ screen, click on the ‘Advanced’ button. Under ‘First Party Cookies’ and ‘Third Party Cookies,’ the radio button ‘accept’ should be checked.
3. Make sure that there is a check mark inside the ‘Always allow session cookies’ box.
4. If this box is not checked, you will need to place a check mark in the box next to ‘Override automatic cookie handling’ and then place a check mark in the box next to ‘Always allow session cookies.’

Windows IE 5.x Browser

1. Select “Tools/Internet Options” from the menu bar.
2. Select “Internet Options.”
3. Select the “Security” tab.
4. Select the “Custom Level” button.
5. Under "Allow Cookies that are stored on your computer" click “Enable.”
6. Under "Allow per-session cookies (not stored)" click “Enable.”
7. Select “OK, Yes you want to save these settings.”

Windows IE 4.x Browser

1. Select “View” from the menu bar.
2. Select “Internet Options.”
3. Select the “Advanced” tab.
4. Go down to the “Cookies” section.
5. Click “Always accept cookies.”
6. Click “OK.”

Netscape 9.0

1. Select “Tools” on the Menu Bar.
2. Select “Options.”
3. Double-click the “Privacy” logo at the top.
4. Under the cookie heading check the box that says: “Accept Cookies from Sites”
5. Click “OK.”

Netscape 7.x

1. Select “Edit” on the Toolbar.
2. Select “Preferences.”
3. Double-click the “Privacy and Security” category to expand the list of subcategories.
4. Select “cookies.”
5. Click “Enable all cookies.”
6. Click “OK.”

Netscape 6.x

1. Select “Edit” on the Toolbar.
2. Select “Preferences.”
3. Double-click the “Privacy and Security” category to expand the list of subcategories.
4. Select “Cookies.”
5. Click “Enable all cookies.”
6. Click “OK.”

Netscape 4.x

1. Select “Edit” on the Toolbar.
2. Select “Preferences.”
3. Go to the “Advanced” option on the “Category” menu.
4. Click the check box next to “Accept all cookies.”
5. Click “OK.”

AOL 9.0

1. Click on the AOL "Settings" icon near the top of your AOL window.
2. In the "Essentials" section, click on "Internet [Web] Options."
3. Click on the "Privacy" tab.
4. Click on the "Advanced" button.
5. Ensure that "Override automatic cookie handling" is checked.
6. First and Third party cookies should be set to "Accept."
7. Check "Always allow session cookies."
8. Click on "OK."
9. Click "Apply" and then "OK."
10. Exit AOL and restart your computer. (This step is important. Do not skip.)

AOL 8.0

1. From the AOL Toolbar, select “Settings.”
2. Select “Preferences.”
3. Select “Internet Properties.”
4. Select the “Privacy” tab.
5. Select “Advanced.”
6. Deselect “Override automatic cookie handling” button.
7. Click “OK” to exit.

AOL 7.0 with IE 6.x

1. From the AOL Toolbar, select “Settings.”.
2. Select “Preferences.”
3. Select “Internet Properties (WWW).”
4. Select the “Privacy” tab.
5. Select “Advanced.”
6. Deselect “Override Automatic Cookie Handling” button.
7. Click “OK” to exit.

AOL 7.0 with IE 5.5

1. From the AOL Toolbar, select “Settings.”
2. Select “Preferences.“
3. Select “Internet Properties (WWW).“
4. Select the “Security” tab.
5. Select the “Custom Level” tab.
6. Under "Allow Cookies that are stored on your computer" click "Enable."
7. Under "Allow per-session cookies (not stored)" click "Enable."
8. Select “OK, Yes you want to save the settings.”

AOL 6.0

1. From the AOL Toolbar, select “Settings.”
2. Select “Preferences.”
3. Select “Internet Properties (WWW).”
4. Select the “Security” tab.
5. Select the “Custom Level” tab.
6. Under "Allow Cookies that are stored on your computer" click "Enable."
7. Under "Allow per-session cookies (not stored)" click "Enable."
8. Select “OK, Yes you want to save the settings.”

In the event that you are attempting to proceed to the next unit in the course and you are returned to the login screen or you receive a "page cannot be displayed" message, the problem might be caused by a failure along the electronic route leading from your computer's server to our server. Whatever the reason such an error occurs, it is possible that your browser might be caching the page containing the error. If this is the case, then it is a good idea to check your browser settings in the following manner to make sure the page does not continue to be cached:
If you are using Internet Explorer, select "Tools" from the drop-down menu at the top of the screen, then select "Internet Options." The "General" tab should be selected. In the section titled “Browsing History” or "Temporary Internet Files", select the "Settings" button. At the top of the "Settings" screen, under the section "Check for newer versions of stored pages," the radio button that is selected should be "Every visit to the page." Click "OK" and then "OK" again to exit.
In order to be certain these changes will take effect, you should close down your browser completely, re-open it, log in again and return to the last point accessed in the course. If you still experience errors, then the problem might be related to net congestion or some other phenomenon not covered in this section. If your problem is being caused by net congestion, you might want to wait until there is less traffic on the Internet before attempting to access the course again.

Many times the quiz answers may just be showing up behind the active browser.  You can check this by minimizing the Ticketschool.com course and any other programs that you have open and see if the quiz answers show up.   If the quiz answers appear, just remember to always close the quiz answer window so that then next time you check your answers the results will display in the foreground. 

Another possible problem could be the result of pop-up suppression software (e.g. Pop-Up Stopper) that has been installed on your PC, or it could be caused by some of the other scenarios described in this section. Some examples of pop-up suppression software that might be installed on your computer include Pop-Up Stopper, Pop-Up Killer, GleanerSoft Ad Popup Terminator, PopNot, AdSubtract Pro, or other programs that function similarly. If such a program is running on your computer, then you could temporarily deactivate the pop-up suppression software while you are using our course. Sometimes these programs have a built-in workaround to allow users to access pop-up windows if they desire to do so. For instance, if you have Pop-Up Stopper installed on your computer, then you might be able to press the "control" key while clicking on the "Check Answers" button to open the quiz answer page.

All of our courses require Flash Player Version 8 or above.  If there is no video player on your screen and you see a phrase that says: “This content requires the Adobe Flash Player. Get Flash,” this means that you do not have the proper version of Flash to view the video material and will need to click here to download the latest version for free.

If you are able to view the video player (including the green “play” button), but the video will not show up when you click the “Play” button, this occurs because the video did not load properly. Many times this can be fixed by refreshing the video page or using the course navigation to return to the previous page in the course and then proceed forward again to the same video page you were previously having problems with. When you get to the video page again, wait 10-15 seconds before pressing the green “Play” button to give the video time to load. If this does not help, click here to be taken to our Flash troubleshooting page, which will provide additional help.

Customers with faster internet connections such as cable, DSL, T-1, or ISDN will usually experience fewer interruptions in video playback and will obtain a picture that is close to television quality. Customers with dial-up connections will see a smaller picture with a slower response time that might pause every so often to buffer. However, even if the video appears jumpy, the audio track should play back without interruption. Customers using a dial-up connection should not be concerned over the frame-by-frame presentation of the video, as course questions are taken from the information presented in the audio track. If you are experiencing difficulty with the video and cannot reach a solution to the problem, you can still proceed through the course by reading the video transcript of the narrative that accompanies each video. In order to do this, simply click on the box below each video player that says "View Transcript Here."  Lastly, if you are attempting to take the course from a work computer and the video will not load, you may need to contact your internet administrator to allow for the streaming of flash content, because some companies do not allow it.