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If you wish to
cancel your registration or inquire about a refund, please
contact our customer service department at (863) 616-9894. |
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If you need
assistance with our course, we can best be reached through
our contact
page, which is accessed by clicking on the "Contact
Us" button at the top of each page on our web site.
Just complete the form and submit it to us and we will
respond to your request as soon as possible. However, if
you require
immediate assistance by telephone, please feel free to
call us during our regular office hours and we will be
happy to
answer your questions. Our number is (863) 616-9894. Because
of high call volume, from time to time you might be prompted
to leave a message on our voicemail system, in which case
we will return your call as soon as we can. In the interim,
please feel free to proceed in the course until your issue
has been resolved.
You may also fax your questions to us at (863) 683-0855. |
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The good news is
that you can complete the course from any location-wherever
you can find a computer with access to the Internet! You can
log into and out of the course whenever you wish and you will
not even need to leave the security and convenience of your
home or office. Although you can take the course anywhere,
your completion certificate will need to be sent to the appropriate
authority, such as the court that directed you to attend a
driver improvement course. It is always a good idea to make
a copy of your signed certificate before mailing it to the
court. Also, sending your certificate via registered mail,
return receipt requested, will enable you to determine the
exact date that your certificate is received at the court. |
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No, you can spend
as much time on the course as you wish. Because you receive
a unique login name when you register for the course, you
will be able to access the course from any computer that allows
you to browse the Internet. Your course progress is updated
automatically after you complete each page of the course,
therefore you will be able to log out of the course at one
computer and pick up where you left off at another computer.
If you wish to leave the course at any time, simply log out,
and log in again when you are ready to resume your work. You
can spend hours, days, or even weeks on the course, but please
keep in mind that your certificate will need to be turned
in to the appropriate authority by a certain date. |
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The course material
is presented sequentially, therefore you will need to begin
with the first unit and work through each successive unit
until you reach the final exam. The length of time you will
be required to spend in a unit is determined by the amount
of material in that unit. When you complete a page, you can
advance by clicking on the "Next Page" link found
at the top and bottom of each page.
Before proceeding to the next page, you will need to complete
any practice exercises on the current page. Once you have
completed a page, you can always go back to it by clicking
on the page number, which is found in the "Jump to Page"
link located at the top and bottom of each page of the course.
By clicking on the links marked "Back to Sections,"
you can access the index page for the course. From this page,
you can return to any units that have been completed previously. |
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The course used by TicketSchool.com is Driver
Training Associates' Program for Driver Improvement-Virginia
Internet Course, which has been officially approved by the
Virginia Department of Highway Safety and Motor Vehicles as
having satisfied all state requirements pertaining to basic
driver improvement courses. Thus, our internet course is recognized
by state authorities and courts as a valid and equally approved
alternative to the standard classroom traffic schools. |
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When you receive notification that you have passed the
course, you will be given the option of having your certificate
sent to you via regular mail or via overnight delivery.
If you would like to receive overnight shipment, please
call us at (863) 616-9894 and we will be happy to provide
you with this service for a nominal fee. In order to have
your certificate sent via overnight delivery the same day
you complete the course, you will need to call our office
by 3 p.m. on the day that you complete the course.
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After you have completed all ten units
of the course and paid the course fee, you will be able
to access the final exam. From the course units index page,
you will need to click on the link at the bottom that says
"Take final exam." You will then see a Virginia
Test Authorization Page that provides you with your testing
login name, as well as instructions on how to take the final
exam. Print the instructions, read them carefully, and then
bring them with you to the testing center location you have
selected. At the testing center, you will need to present
an accepted form of identification and your Virginia Test
Authorization Page to the proctor, who will verify your
identity and lead you to the computer where you will take
your exam. Your exam will consist of 40 questions that are
drawn randomly from the material presented in the ten units
of study. In order to pass the exam, you must receive a
score of at least 80%, which means that you can miss no
more than eight questions.
Your course fee includes one free attempt at the exam, but
if you do not pass the first time, you will need to pay
a small fee for each subsequent attempt which is payable
directly to the test center that you have selected for your
subsequent exam. Immediately after you have submitted your
answers to the exam, you will be notified of your score.
If you do not pass the exam on your first attempt, you must
wait 24 hours before you will be allowed to take it again.
This applies to all subsequent exam attempts as well.
Please note that TicketSchool final exam testing centers
are operated independently. As such, TicketSchool is not
responsible for the availability of computers with Internet
access at these locations. It is a good idea to call the
final exam testing center on the day that you intend to
take your final exam to ensure that a computer with Internet
access will be available when you arrive. |
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As mandated by the Virginia Department of Motor Vehicles,
our course requires at least eight hours to complete. The
time each student spends in the course will vary according
to his or her reading speed, cognitive processing abilities,
and other factors.
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When you register for the course, you will receive your
login name, which is accompanied by a number. If you happen
to lose or forget this information, please click on the
login button at the top of the TicketSchool.com home page.
You will see a box that says "I forgot my login."
Enter your driver license number in this box and then click
the "remind me" button. An e-mail containing your
login information will be sent to you within a short while.
If you did not provide us with your e-mail address when
you registered, please contact us for this information by
calling (863) 616-9894.
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If you are paying for your course by mail, please mail
your payment to the following address:
TicketSchool.com
Attn: Payment Processing
102 West Orange St.
Lakeland, FL 33815
If you are mailing your payment to us, please be aware
that Ticketschool cannot grant access to the course until
your payment has been received and processed. Please include
your login name on your payment. We also provide a secure
online payment option for our customers who prefer to be
given access to the course immediately.
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Ticketschool.com requires payment during the initial registration
process for the course. You can pay by credit card using
our secure on-line payment service (Verisign), or you can
mail, fax, or phone in your credit card information to
us. You can also pay by check or money order if you desire.
It is important to note that if you choose any payment
method other than credit card, Ticketschool.com must receive
and process your payment prior to being given access to
the course.
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Near the end of the registration process,
you will be asked to answer ten personal validation questions,
which will re-appear at various points throughout the course
in order to confirm the identity of the course user. These
questions are not a marketing tool or some form of survey,
therefore we ask that you carefully consider each response
that you provide. When the questions re-appear later in the
course, you will be required to give the same response that
you provided when you registered for the course. |
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In order to see the price charged for your area, please
click on the "Prices" button found on our home
page. Next, select the state in which you were cited and
you will see the price for the course. Ticketschool.com
requires payment during the initial registration process
for the course. You can pay by credit card using our secure
on-line payment service (Verisign), or you can mail, fax,
or phone in your credit card information to us. You can
also pay by check or money order if you desire. It is important
to note that if you choose any payment method other than
credit card, Ticketschool.com must receive and process
your payment prior to giving you access to the course.
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When you register for the course, you will
need to select one of the following reasons for course attendance:
Court Referral/Ticket Dismissal, Virginia DMV (Mandatory),
Virginia DMV (Safe Driver Points), or Business and Industry
(Voluntary). If you are not sure which of these choices you
should select, please read the detailed description for each
category. These descriptions are located on the second page
of the registration process. If you are still unsure, please
call our office at (863) 616-9894 and we will assist you in
any way we can. |
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For security reasons, TicketSchool.com does
not allow students to change their registration information
after the registration process has been completed. We ask
that you carefully and accurately enter all registration information
in order to avoid any inconvenience that might be caused for
you as the result of data that has been entered erroneously.
If you have already completed the registration process and
discover that you need to change your personal information,
please contact us at (863) 616-9894 and we will assist you. |
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In accordance with Virginia State requirements
for Internet courses, TicketSchool.com reports student completions
electronically to the Virginia DMV. You will also receive
a printed certificate that is sent via first class mail from
our office to the address that you provided when you registered
for the course. If you have been directed by a court to attend
this course, you will need to sign your original Certificate
of Completion and submit it to the appropriate authority.
It is a good idea to make a photocopy of the original Certificate
of Completion to retain for your records. If you require further
information regarding the fulfillment of your obligation to
the court, please call the court that directed you attend
a driver improvement course. NOTE: It is ultimately the
responsibility of the student, not the course vendor, to ensure
that completion of a court-directed driver improvement course
is reported to the appropriate authority. |
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The Virginia Internet Course is not yet available
in Spanish, but it is currently in development. Please visit
our site periodically for updates on new courses. |
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El curso por INTERNET en Virginia todavía
no esta disponible, pero estamos desarrollandolo y pronto
estará listo. Por favor visite periodicamente nuestro
web site para mantenerse informado. |
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In the event that you are attempting to proceed to the
next unit in the course and you are returned to the login
screen or you receive a "page cannot be displayed"
message, the problem might be caused by a failure along
the electronic route leading from your computer's server
to our server. Whatever the reason such an error occurs,
it is possible that your browser might be caching the page
containing the error. If this is the case, then it is a
good idea to check your browser settings in the following
manner to make sure the page does not continue to be cached:
If you are using Internet Explorer, select "Tools"
from the drop-down menu at the top of the screen, then select
"Internet Options." The "General" tab
should be selected. In the section titled "Temporary
Internet Files," select the "Settings" button.
At the top of the "Settings" screen, under the
section "Check for newer versions of stored pages,"
the radio button that is selected should be "Every
visit to the page." Click "OK" and then "OK"
again to exit.
In order to be certain these changes will take effect,
you should close down your browser completely, re-open it,
log in again and return to the last point accessed in the
course. If you still experience errors, then the problem
might be related to net congestion or some other phenomenon
not covered in this section. If your problem is being caused
by net congestion, you might want to wait until there is
less traffic on the Internet before attempting to access
the course again.
AOL customers and customers using non-IE browsers (e.g.
Prodigy, Netscape, and various Mac browsers) might have
to search within their browser settings to make the modifications
described above.
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If you click on the "check answers" button to
access the answer page for a quiz and the answer page does
not appear, the problem might be the result of pop-up suppression
software (e.g. Pop-Up Stopper) that has been installed on
your PC, or it could be caused by some of the other scenarios
described below. If quiz answer pages are not accessible,
you might want to try the following suggestions to correct
the problem.
Some examples of pop-up suppression software that might
be installed on your computer include Pop-Up Stopper, Pop-Up
Killer, GleanerSoft Ad Popup Terminator, PopNot, AdSubtract
Pro, or other programs that function similarly. If such
a program is running on your computer, then you could temporarily
deactivate the pop-up suppression software hile using our
course. Sometimes these programs have a built-in workaround
to allow users to access pop-up windows if they desire to
do so. For instance, if you have Pop-Up Stopper installed
on your computer, then you might be able to press the "control"
key while clicking on the "Check Answers" button
to open the quiz answer page.
If you do not have any pop-up suppression software installed
on your computer, then it is possible that your browser
is set to prevent pop-up windows from opening. Internet
Explorer does not provide this option, but several other
browsers do, including Netscape, Opera, OmniWeb, Chimera
and Mozilla. If this is the case, then you will need to
locate the appropriate setting switch and modify it to allow
pop-up windows to appear. The setting might be "buried"
somewhere in the "preferences" or "options"
area of the browser, which is sometimes accessible from
the pull-down menu at the top of the browser. If you temporarily
alter a setting in order to use our course, you can retraceyour
steps to change the setting back to its previous value after
you have completed the course.
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There is a video test page prior to
getting into the course that is set up to ensure that your
computer is set up to successfully play all course material.
Once inside the course, there is a green “Video Troubleshooting” button
on each video page that provides a step by step process
for solving most video related problems. Typically if the
video does not play it is because you do not have the latest
version of the Macromedia Flash Player, which you will
receive on the test page or on the troubleshooting page.
Also it is important to know that a faster computer will
play Flash content faster. A fast connection to the internet
will enable Flash content to be downloaded to your computer
more quickly. For best performance, close all other applications
other than the web browser with the Ticketschool.com course
while viewing Flash content.
Click Here to
test your computer.
Click Here for
a video troubleshooting guide.
If after following all steps of the Video Troubleshooting
guide you are still having video related problems please
contact customer service at 1-800-558-9887. |
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Our site uses
cookies to track information that you submit to us and
provide you with appropriate responses. If you receive
a “page cannot be displayed” message while
you are on our web site (such as while you are attempting
to register), it might be because your browser’s
cookies settings have not been enabled. If you are getting
this message within the video player many times this occurs
if you have multiple programs running. Make sure that Ticketschool
is the only program open on your computer, and try again.
Otherwise, enable your cookies settings, by following the
set of instructions below that applies to your browser:
Windows Internet Explorer (IE) Version 6.0:
- Select “Tools/Internet Options’ from the
menu bar and then click on the ‘Privacy’ tab.
- On the ‘Privacy’ screen, click on the ‘Advanced’ button.
Under ‘First Party Cookies’ and ‘Third
Party Cookies,’ the radio button ‘accept’ should
be checked.
- Make sure that there is a check mark inside the ‘Always
allow session cookies’ box.
- If this box is not checked, you will need to place
a check mark in the box next to ‘Override automatic
cookie handling’ and then place a check mark in
the box next to ‘Always allow session cookies.’
If you are using a browser other than Internet Explorer
6 click here.
Please call customer service at 863-616-9894 if you need
further assistance.
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