Certificates of completion are processed at 3:00 PM on each business day (Monday through Friday). If you complete the course by 3:00 PM on any business day, your certificate will be processed and sent out the same day via the shipping method you select. Otherwise, your certificate will be sent out the following business day. If you do not choose an upgraded shipping option, your certificate will be sent via standard US Mail, and will be delivered within approximately 3-5 business days depending upon your location.

We offer the following upgraded shipping options: Priority US Mail, Standard Overnight, and Priority Overnight delivery. If you have not received your certificate within seven days from your completion date, please call us at (800) 558-9887.

The two-part certificate of completion contains an upper portion for the "COURT" and the lower portion is for "INSURANCE." For ticket dismissal, copy the "Court" portion and present it to the court via their instructions. For insurance discounts of up to 10%, present the "insurance" portion to your insurance company or agent.

NOTE: Customers who select "Insurance Reduction" as their reason for attendance will receive a single insurance-only certificate for presentation to their insurance provider.

You may choose to complete this course of instruction to qualify for a 3-year, 10% insurance discount. In order to receive this discount, you will need to present the second part of your certificate of completion (labeled "INSURANCE") to your insurance carrier. We recommend that you contact your insurance agent to determine their procedures and your eligibility for the discount.

If your employer or safety manager has asked you to complete a defensive driving program, select the "Business and Industry" option when you sign up for the course. After you complete the coursework and pass the final exam, you will receive a completion certificate to turn in to your employer or safety manager.

Yes, the Driver Training Associates Program for Driver Improvement-Texas Internet Course (CP-090) offered through this site is a 6-hour driving safety course approved by the Texas Education Agency, but since it is taken online you can log in and out as needed and you do not have to take all six hours in one sitting.

To begin the Ticketschool.com course immediately, you may pay online using Visa, Mastercard, American Express, or Discover. We also accept credit card payment by fax, phone, or mail. Check or money order sent via mail is also acceptable.

If you choose to pay using any method other than online with a credit card, Ticketschool.com must receive and process your payment before we can give you access to the course.

TicketSchool.com
Attn: Payment Processing
12920 Dairy Ashford Rd., Ste. 150
Sugar Land, TX 77478

The DTA Program for Driver Improvement course that is offered through our site is approved by the Texas Education Agency (CP-090) and Ticketschool.com is approved as an alternative delivery method (C-1995). By having TEA approval, this course and subsequent completion certificate is accepted by every Court in the state of Texas for eligible traffic violations.

For security reasons, DTA / TicketSchool.com does not allow students to change certain items after the registration process. During the registration process and at the end of the course prior to your certificate being processed, you will be given an opportunity to change your address or court name. If you should need to edit any other information we ask that you please contact technical support at (800) 558-9887 and we will assist you.

If you wish to cancel your registration or inquire about a refund, please contact our customer service department at (800) 558-9887. Refunds will be given up to seven days (weekends and holidays) from the date of registration. Partial refunds apply after seven days. After 21 days no refunds will be given.

When you register for the course, you will receive your login name (ex. John123456tx). If you happen to lose or forget this information, please click on the login button at the top of the TicketSchool.com home page. You will see a box that says "I forgot my login." Enter your driver license number in this box and then click the "remind me" button. An e-mail containing your login information will be sent to you. You may also call technical support at (800) 558-9887.

If you are paying for your course by mail, please mail your payment to the following address:

TicketSchool.com
Attn: Payment Processing
12920 Dairy Ashford Rd., Ste. 150
Sugar Land, TX 77478

If you are mailing your payment to us, please be aware that we will not be able to provide you with access to the course until we receive and process your payment, therefore you should allow several days before receiving notification that you can begin to access the course. Please include your login name on your payment. If you would like immediate access to the course we recommend using our secure online credit / debit card payment option.

In order to see the price charged for your area, please click on the "Prices" button found on our home page. Next, select the state in which you were cited and you will see the price for the course. Payment can be made using Visa, Mastercard, American Express, and Discover. We also accept checks or money order, but we must receive and process your payment before we can give you access to the course.

The course contains six units and a final exam that must be completed one after the other. The required time for each page is different and is based on the amount of material or the video playing time for that page. In the upper left hand corner of each page, a countdown timer will show the amount of time you must spend on the page. Once this timer has counted down to zero, you can advance by clicking on the "Next Page" link found at the top and bottom of each page.

NOTE: If you reach the end of a page before the timer counts down to zero, please be patient and wait for the timer to run down. We cannot adjust the page timers to allow you to move faster through the course!

Once you have completed a page, you can return to it by clicking on the page number, which is found in the "Jump to Page" link located at the top and bottom of each page. You can return to any previously completed units by clicking on the "Back to Sections" link.

After you have completed all six units of the course, you will be required to pass the final exam (20 multiple choice questions). In order to pass, you must answer at least 70% of the questions correctly, meaning that you may miss no more than six questions. If you do not pass on the first attempt, you will be given two more opportunities to pass at no additional charge.

Fewer than 1% of our Texas students fail to pass the final exam after three attempts, but if this does happen, you will be prompted to call our office at (800) 558-9887 and re-register. You will then need to take the course again and pass the final exam in order to receive a certificate of completion.

No. Using the login code you received during registration, you can log in and out of the course at any time from any computer with Internet access. You do not have to worry about losing any of your work because you will be returned to the last page you were working on when you log back into the course. Your login code is good for as long as you need it, but please keep your court deadline in mind if you are taking the course for a traffic ticket.

No, you can complete the course from any location -- wherever you can find a computer with access to the Internet! You can log into and out of the course whenever you wish and you will not even need to leave the security and convenience of your home or office.

Although you can take the course anywhere, your completion certificate will need to be shown to the appropriate authority, such as the court that directed you to attend a driving safety course, on or before your court specified completion date. We recommend that you make a copy of your signed certificate and hand deliver it to the court clerk’s office, so there is no risk of the certificate being lost or misplaced. Otherwise, you can mail your certificate to the court, but we suggest sending it registered mail with a return receipt requested so that you will know who accepted it and the exact date that it was received by the court.

Before you start the course, our video test page will check to make sure that your computer is set up correctly to play Flash video movies. Every course page that contains video will display a green "Video Troubleshooting" button that provides step by step instructions for solving most video related problems. Typically, if the video does not play it is because you do not have the latest version of the Macromedia Flash Player, which can be installed easily from the test page or the troubleshooting page.

Please be aware that a faster computer will result in smoother playback of Flash content. Also, a fast connection to the internet will enable Flash content to be downloaded to your computer more quickly. For best performance, close all applications besides your web browser when you are viewing Flash content.

Click here to test your computer.
Click here for a video troubleshooting guide.

If you are still having video related problems after following all steps of the Video Troubleshooting Guide, please contact customer service at (800) 558-9887.

This requirement is not necessary for online course providers since there is not an instructor teaching the course in a live environment. Simply notify the court that you completed the course online, making the instructor signature not applicable. Should the court have any questions about your course completion, request that they call our certificate processing office at (281) 494-2088.

Yes, we have customer service representatives available to you 24 hours a day / seven days a week / 365 days a year. For assistance, please call (800) 558-9887.