If there is no video player on your screen and you see a phrase that says: “This content requires the Adobe Flash Player. Get Flash,” this means that you do not have the proper version of Flash to view the video material and will need to download Flash or follow the Troubleshooting steps below.

If you are able to view the video player (including the green “play” button), but the video will not show up when you click the “Play” button, most often this occurs because the video did not load properly. Many times this can be fixed by using the course navigation to go to the previous page in the course and then proceeding forward again to the same video page you were previously having problems with. When you get to the video page again, wait 10-15 seconds before pressing the green “Play” button to give the video time to load. If this does not help, follow the steps below for your particular operating system (Windows or Macintosh).

It is important to know that a faster computer will play Flash content faster. A fast connection to the internet will enable Flash content to be downloaded to your computer more quickly. Also, for the best video performance, close all other applications besides the Ticketschool.com course while viewing Flash content.

Flash Player Troubleshooting

(Windows XP, 2000)

If one step does not correct the problem, move to the next step.

1. Test Your Player. Click here to testand make sure that you have the latest version of Flash installed on your computer. If you do not have the latest version of Flash, you will either receive an “Install” option or you may receive a yellow message across the top of your browser that says, “This website wants to install the following add-on: Adobe Flash Player 9…to install it click here.” If you get this message, click on the yellow bar and select “Install Active X Control.” You will then be asked if you would like to install Adobe Flash Player 9. Click “Install” and you should be given the message “Adobe Flash Player is Installed.” Once you successfully download Flash or if you already have the latest version of Flash on your computer, the test page will display the message “Adobe Flash Player is installed.” If you get the correct message you can proceed to step 2. If you cannot get the test page to display the correct message, proceed to step 3.

2. Refresh the Page.After you have successfully downloaded the latest version of Flash and tested your computer, you will need to go back to the Ticketschool.com course page and refresh the page for changes to take effect. Sometimes you may be required to log back in to the Ticketschool.com course depending on the time taken to download Flash, but you are now ready to continue in the course. If you are still unable to view the video player or the video will not play on the page, please proceed to step 3.

3. Troubleshooting.If you are unable to successfully download flash on your windows computer or you seem to have the latest version of flash downloaded, but you cannot get the video to play please click here and select the tab entitled “Installation Help”.  There will be a link entitled: “How do I Install Adobe Flash Player on a windows computer?” that will provide additional troubleshooting assistance.

4. Advanced. If the previous steps do not help, please consult the Advanced Troubleshooting guide for Windows Users.

If the techniques above do not solve your video-related problems, contact customer support for further assistance.

(Apple Macintosh)

If one step does not correct the problem, move onto the next step.

1. Test Your Player.Click here to test and make sure that you have the latest version of Flash installed on your computer. If you do not have the latest version of Flash, you will either receive an “Install” option or you may receive a yellow message across the top of your browser that says, “This website wants to install the following add-on: Adobe Flash Player 9…to install it click here.” If you get this message, click on the yellow bar and select “Install Active X Control.” You will then be asked if you would like to install Adobe Flash Player 9. Click “Install” and you should be given the message “Adobe Flash Player is Installed.” Once you successfully download Flash or if you already have the latest version of Flash on your computer, the test page will display the message “Adobe Flash Player is installed.” If you get the correct message, you can proceed to step 2. If you cannot get the test page to display the correct message, proceed to step 3.

2. Refresh the Page.After you have successfully downloaded the latest version of Flash and tested your computer, you will need to go back to the Ticketschool.com course page and refresh the page for changes to take effect. Sometimes you may be required to log back in to the Ticketschool.com course depending on the time taken to download Flash, but you are now ready to continue in the course. If you are still unable to view the video player or the video will not play on the page, please proceed to step 3.

3. Troubleshooting.If you are unable to successfully download flash on your macintosh computer or you seem to have the latest version of flash downloaded, but you cannot get the video to play please click here and select the tab entitled “Installation Help”.  There will be a link entitled: “How do I Install Adobe Flash Player on a macintosh computer?” that will provide additional troubleshooting assistance.

4. Advanced.If the previous steps do not help please consult the Advanced Troubleshooting guide for Intel-based MAC users.

If the techniques above do not solve your video-related problems, contact customer support for further assistance.