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As mandated by
specific Florida courts, our course requires at least eight
hours to complete. The time each student spends in the course
will vary according to his or her reading speed, cognitive
processing abilities, and other factors . |
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Yes. |
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For security reasons,
TicketSchool.com does not allow students to change their
registration information after the registration process has
been completed. We ask that you carefully and accurately
enter all registration information in order to avoid any
inconvenience that might be caused for you as the result
of data that has been entered erroneously. If you have already
completed the registration process and discover that you
need to change your personal information, please contact
us at (863) 616-9894 and we will assist you. |
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The Florida 8-hour
Internet Course is not yet available in Spanish, but it is
currently in development. Please visit our site periodically
for updates on new courses. |
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El curso por INTERNET en Florida todavía
no esta disponible, pero estamos desarrollandolo y pronto
estará listo. Por favor visite periodicamente nuestro
web site para mantenerse informado. |
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If you have registered for the course shortly before your
due date and you believe that you will not be able to complete
the course in time, you might be able to obtain a date
extension from the court. If this is an option that you
had not already considered, please bear in mind that many
courts do not advertise that they allow a grace period
for completions, or that they might accept a certificate
that is received after your due date as long as your course
completion date is on or before your court required due
date. Furthermore, some courts will accept a faxed copy
of your certificate, placing your completion status on
hold until the actual certificate arrives in their office.
Finally, we have express shipment options available for
a nominal fee.
If you wish to cancel your registration or inquire about
a refund, please contact our customer service department
at (863) 616-9894.
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When you successfully complete the course,
your certificate of completion will be sent to you via
U.S. mail. You will be required to sign your certificate
and submit it to the clerk of the court or other authoritative
body to which you have been directed to report. For detailed
descriptions of the reporting requirements associated with
each type of course attendance, please refer to the course
registration pages. Please be aware that it is your responsibility
to determine the manner in which your completion is to
be reported, the authority to whom you must report your
completion, and the timeframe in which your completion
must be reported.
For expedited delivery of printed certificates, you can
select either Priority or Express shipment for a nominal
fee. If you require emergency shipment of your certificate
(for instance, if you would like for us to ship your certificate
the same day you complete the course), please contact us
via telephone at (863) 616-9894 and we can arrange to do
so .
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| We will do whatever we can to assist you
in the timely completion of your course work. In some cases,
you might be able to obtain a deadline extension from the
court or other authority to which your completion must be
reported. If you wish to obtain an extension, you should
contact the court in which your case is recorded. If you
contact the court and are unable to receive an extension,
you can request express shipment of your certificate from
our office. |
| If you need assistance with our course,
we can best be reached through our contact page, which is
accessed by clicking on the "Contact Us" button
at the top of each page on our web site. Just complete the
form and submit it to us and we will respond to your request
as soon as possible. However, if you require immediate assistance
by telephone, please feel free to call us during our regular
office hours and we will be happy to answer your questions.
Our number is (863) 616-9894. Because of high call volume,
from time to time you might be prompted to leave a message
on our voicemail system, in which case we will return your
call as soon as we can. In the interim, please feel free
to proceed in the course until your issue has been resolved.
You may also fax your questions to us at (863) 683-0855.
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| We do not require that you provide us with
an e-mail address; however, we strongly suggest that you
provide us with a working e-mail address when you register,
as your certificate will be sent to you automatically via
e-mail when you have successfully completed the course. Another
benefit of providing us with your e-mail address is that
we will be able to automatically send you a registration
confirmation page containing your login code. By providing
us with your e-mail address, we have one more option by which
to contact you if correspondence should become necessary.
You are not required to provide us with your personal e-mail
address if you wish to receive your certificate or registration
confirmation page using another account, and we will not
release any of your personal information to third party vendors. |
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When you register for the course, you will
receive your login name, which is accompanied by a number.
If you happen to lose or forget this information, please
click on the login button at the top of the TicketSchool.com
home page. You will see a box that says "I forgot my
login." Enter your driver license number in this box
and then click the "remind me" button. An e-mail
containing your login information will be sent to you within
a short while. If you did not provide us with your e-mail
address when you registered, please contact us for this information
by using the “contact us” button found at the
top of this page. |
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If you are paying for your course by mail, please mail
your payment to the following address:
TicketSchool.com
Attn: Payment Processing
102 West Orange St.
Lakeland, FL 33815
If you are mailing your payment to us, please be aware
that Ticketschool cannot grant access to the course until
your payment has been received and processed. Please include
your login name on your payment. We also provide a secure
online payment option for our customers who prefer to be
given access to the course immediately.
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| Our customers now have the option to review
the course material in an "open book" format while
they are taking their final examination. This feature is
very easy to use. If, at any time during the final exam,
you wish to return to one of the course units to look up
the answer to a test question, you can simply click on the
open book icon. This will launch another browser that you
can use to access the ten units of the course that you have
already completed. When you are finished, just click on the "X" in
the top right corner of the "open book" window
to make it disappear. You can use this open book feature
as many times as you want to while you are taking the final
exam. |
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In order to see the price charged for your area, please
click on the "Prices" button found on our home
page. You will be taken to a page that lists each state,
the courses for that state, and the corresponding prices.
On the “Prices” page you will also see buttons
to sign up and to find out more information about a particular
course.
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You can pay by credit card using our secure
on-line payment service (Verisign), or you can mail, fax,
or phone in your credit card information to us. You can also
pay by check or money order if you desire. If you choose
to mail your payment to us, please be aware that you will
not be given access to the course until Ticketschool has
received and processed your payment. All online credit card
payments are given immediate access into the course.
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A working printer is not required for
the course, but it is useful if you intend to pay your
course fee by check, as you will be prompted to print out
a check payment form, complete the information on the form,
and mail it to us along with your check. However, if you
do not have a printer or your printer is not working, you
can write your login name on your check. If you choose
the latter option, please be sure to print your login name
and other information legibly, as your access to the course
will be delayed if we have difficulty determining this
information.
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The course material is presented sequentially, therefore
you will need to begin with the first unit and work through
each successive unit until you reach the final exam. Each
page contains an internal timer that must run down before
you can progress to the next page. The length of time you
will be required to spend on each page is determined by
the amount of material on the page or the length of a video
contained in a particular page. After the timer for a page
has run down, you can advance to the next page by clicking
on the "Next Page" link found at the top and
bottom of each page.
Before proceeding to the next page, you will need to complete
any practice exercises on the current page. Once you have
completed a page, you can always go back to it by clicking
on the page number, which is found in the "Jump to
Page" link located at the top and bottom of each page
of the course. By clicking on the links marked "Back
to Sections," you can access the index page for the
course. From this page, you can return to any units that
have been completed previously.
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Near the end of the registration process,
you will be asked to answer ten personal validation questions,
which will re-appear at various points throughout the course
in order to confirm the identity of the course user. These
questions are not a marketing tool or some form of survey,
therefore we ask that you carefully consider each response
that you provide. When the questions re-appear later in the
course, you will be required to give the same response that
you provided when you registered for the course. |
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After you have completed all ten units of the course,
you will be able to access the final exam. From the course
unit’s index page, you will need to click on the
link at the bottom that says "Take final exam." You
will then be given the choice to review the material you
have just learned or go directly into the exam. When you
choose to take the exam, you will be asked 40 questions
that are drawn randomly from the material presented in
the ten units of study. In order to pass the exam, you
must receive a score of at least 80%, which means that
you can miss no more than eight questions.
You will be given several opportunities to take the final
exam. Please read the instructions carefully before you
begin taking your exam. After you have answered all of
the questions, you will need to click on the "submit" button
and you will be notified automatically of your results.
When you successfully complete the course, your certificate
will be sent to you via U.S. mail, unless you have requested
expedited service. Express and priority shipping of certificates
is available for a nominal fee, at 863-616-9894.
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If you would like to receive express shipment
of your certificate, please call us at (863) 616-9894 and
we will be happy to provide you with this service for a nominal
fee. All express mailing requests must be received by 3 p.m.
eastern time for the shipment to leave on the same day. |
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Once you complete the course, TicketSchool.com
will provide you with a certificate of completion for presentation
to the clerk of the court with jurisdiction over your case.
Completion of this 8-hour course is ordered by a court
in most instances. As such, courts typically require presentation
of the certificate of completion by the student upon completion
of the course. For this reason, we do not report 8-hour
course completions directly to Florida courts and reiterate
that most counties place this responsibility directly upon
the student who completes the course.
If you are not sure as to whether you are required to
submit your original completion certificate to the clerk
or other appropriate authority, please call the clerk of
the court in the county in which your citation was issued
for assistance. A list of phone numbers for the clerk's
offices in each Florida county can be found at the bottom
of this FAQ.
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No, you can spend as much time on the course
as you wish. Because you receive a unique login name when
you register for the course, you will be able to access the
course from any computer that allows you to browse the Internet.
Your course progress is updated automatically after you complete
each page of the course, therefore you will be able to log
out of the course at one computer and pick up where you left
off at another computer. If you wish to leave the course
at any time, simply log out, and log in again when you are
ready to resume your work. You can spend hours, days, or
even weeks on the course, but please keep in mind that your
certificate will need to be turned in to the appropriate
authority by a certain date. |
To get started in the course, click on
the "Register" button found at the top of each
page on our web site and select the course in Florida that
you need or the state that you require. After you have
read the information on each course and selected the one
that's right for you, just complete our on-line registration
form. You will receive a personal login name and number
that you will need to retain for future access to the course.
The next step is the payment process. You can pay by credit
card using our secure on-line payment service (Verisign),
or you can mail, fax, or phone in your credit card information
to us. You can also pay by check or money order if you
desire. If you choose to mail your payment to us, please
be aware that you will not be given access to the course
until Ticketschool has received and processed your payment.
All online credit card payments are given immediate access
into the course.
Once you have received your login name and paid for the
course, you can enter and exit the course at your convenience!
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In certain situations, TicketSchool.com
will fax a student's completion certificate to the clerk
of the circuit court at the student's request for a nominal
fee. TicketSchool.com maintains a record of its transmissions
to clerks of the court; however, because of the often unpredictable
nature of such communications, we make no guarantees that
the clerk will receive or acknowledge certificates transmitted
in this manner. If you would like for us to fax your completion
certificate to the clerk's office, we require that you obtain
their permission for us to do so and provide us with the
fax number and the name of the person to whose attention
the certificate should be faxed. A list of phone numbers
for the various clerks in the state of Florida is provided
at the bottom of this FAQ for your convenience. Please be
advised that 1) YOU are ultimately responsible for ensuring
that the clerk's office has received your faxed certificate,
and 2) receipt of your faxed certificate by the clerk's office
may not remove your obligation to submit a signed, original
document. PLEASE NOTE that you must pass the course before
12:00 p.m. on a given day to ensure sufficient time for your
certificate to be faxed that same day. If you pass the course
AFTER 12:00 p.m., we will make every reasonable effort to
accommodate your request, however, due to varying clerk of
court hours, your certificate may not be faxed until the
following day. |
| If you cannot determine the correct information
you need to register for the course, or if you cannot find
this information, please obtain it from the court or other
appropriate authoritative body before completing the registration
process. |
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The good news is that you can complete the
course from any location – wherever you can find a
computer with access to the Internet! You can log into and
out of the course whenever you wish and you will not even
need to leave the security and convenience of your home or
office. Although you can take the course anywhere, your completion
certificate will need to be sent to the appropriate authority,
such as the county in which your court order was issued.
It is always a good idea to make a copy of your signed certificate
before mailing it to the clerk's office. Also, sending your
certificate via registered mail, return receipt requested,
will enable you to determine the exact date that your certificate
is received at the clerk's office. |
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Court-ordered courses are not directly regulated
by the Florida Department of Highway Safety and Motor Vehicles
and are approved on a court-by-court basis. Our classroom
8-hour course (the basis for this 8-hour Internet version)
has been approved by the Miami-Dade County, Florida courts
(among others) and has been accepted into the Florida Department
of Highway Safety and Motor Vehicles for the purposes of
researching effectiveness. As the state of Florida does not
directly regulate 8-hour courses, we encourage students to
secure acceptance of this online 8-hour course by the court
with jurisdiction over their case prior to beginning the
course. |
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This course is intended for those persons
desiring to satisfy a court order that requires completion
of an 8-hour course. When you register for the course, you
will acknowledge attendance for this purpose. If you are
unsure as to whether this course meets the requirements imposed
on you by the court, please call our office at (863) 616-9894
and we will assist you in any way we can. |
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In the event that you are attempting to proceed to the
next unit in the course and you are returned to the login
screen or you receive a "page cannot be displayed" message,
the problem might be caused by a failure along the electronic
route leading from your computer's server to our server.
Whatever the reason such an error occurs, it is possible
that your browser might be caching the page containing
the error. If this is the case, then it is a good idea
to check your browser settings in the following manner
to make sure the page does not continue to be cached:
If you are using Internet Explorer, select "Tools" from
the drop-down menu at the top of the screen, then select "Internet
Options." The "General" tab should be selected.
In the section titled "Temporary Internet Files," select
the "Settings" button. At the top of the "Settings" screen,
under the section "Check for newer versions of stored
pages," the radio button that is selected should be "Every
visit to the page." Click "OK" and then "OK" again
to exit.
In order to be certain these changes will take effect,
you should close down your browser completely, re-open
it, log in again and return to the last point accessed
in the course. If you still experience errors, then the
problem might be related to net congestion or some other
phenomenon not covered in this section. If your problem
is being caused by net congestion, you might want to wait
until there is less traffic on the Internet before attempting
to access the course again.
AOL customers and customers using non-IE browsers (e.g.
Prodigy, Netscape, and various Mac browsers) might have
to search within their browser settings to make the modifications
described above.
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If you click on the "check answers" button to
access the answer page for a quiz and the answer page does
not appear, the problem might be the result of pop-up suppression
software (e.g. Pop-Up Stopper) that has been installed
on your PC, or it could be caused by some of the other
scenarios described below. If quiz answer pages are not
accessible, you might want to try the following suggestions
to correct the problem.
Some examples of pop-up suppression software that might
be installed on your computer include Pop-Up Stopper, Pop-Up
Killer, GleanerSoft Ad Popup Terminator, PopNot, AdSubtract
Pro, or other programs that function similarly. If such
a program is running on your computer, then you could temporarily
deactivate the pop-up suppression software while using
our course. Sometimes these programs have a built-in workaround
to allow users to access pop-up windows if they desire
to do so. For instance, if you have Pop-Up Stopper installed
on your computer, you might be able to press the "control" key
while clicking on the "Check Answers" button
to open the quiz answer page.
If you do not have any pop-up suppression software installed
on your computer, it is possible that your browser is set
to prevent pop-up windows from opening. Older versions
of Internet Explorer (i.e. those introduced prior to Service
Pack 2) do not provide this option, but several other browsers
do, including Netscape, Opera, OmniWeb, Chimera and Mozilla.
If this is the case, then you will need to locate the appropriate
setting switch and modify it to allow pop-up windows to
appear. The setting might be "buried" somewhere
in the "preferences" or "options" area
of the browser, which is sometimes accessible from the
pull-down menu at the top of the browser. If you temporarily
alter a setting in order to use our course, you can retrace
your steps to change the setting back to its previous value
after you have completed the course.
Note to customers who are using Internet Explorer
with Windows XP Service Pack 2: The increased security
capabilities of Service Pack 2 might interfere with certain
operations conducted on our web site, such as the opening
of pop-up windows containing quiz answer pages. By temporarily
lowering your browser’s security settings and disabling
Internet Explorer’s pop-up stopping capability,
your use of our web site might be significantly enhance.
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If, while taking the final exam, you
click on the open book icon and are unable to access this
feature, then you might wish to implement the steps outlined
below.
If you have clicked on the open book icon and another
browser did not appear to launch automatically, it could
be that the new browser has been launched somewhere on
your desktop behind the screen that is currently being
displayed. The opened window should still show up in the
status bar at the bottom of your screen; if so, you can
click on the appropriate area of the status bar to maximize
the window that provides access to the open book feature.
If you cannot locate a second browser anywhere on the
desktop, then you can manually launch a second browser
and alt-tab back and forth between the two browsers. In
order to do this, simply minimize the screen in which the
final exam is showing (maximizing and minimizing the first
browser will have no effect on the final exam, but clicking
any of the other browser buttons [e.g. the "back" button]
can cause an exam failure) and then double-click on the
appropriate icon to launch a second browser. For instance,
if you are viewing the final exam with Internet Explorer,
then you should be able to minimize the first browser and
double-click the IE icon to launch the second browser.
In the second browser, you should go to the Website you
normally use to access the course and log in to the course.
By holding down the ALT key and then pressing the TAB key,
you can toggle back and forth between the two browsers.
One browser will contain your final exam and the other
will serve as your open book. If you choose to utilize
this method to access the open book feature, you will need
to be careful not to close the browser in which the final
exam is displayed or click any other "navigation" buttons
in the final exam browser while the final exam is being
taken. After you have clicked the "submit" button
and received your response from our server (i.e. "pass" or "fail"),
both browser windows can be closed.
If you cannot achieve a resolution to your difficulty
by following the steps outlined above, then please call
(863) 616-9894 for further assistance.
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There is a video test page prior to getting into the course
that is set up to ensure that your computer is set up to
successfully play all course material. Once inside the
course, there is a green “Video Troubleshooting” button
on each video page that provides a step by step process
for solving most video related problems. Typically if the
video does not play it is because you do not have the latest
version of the Macromedia Flash Player, which you will
receive on the test page or on the troubleshooting page.
Also it is important to know that a faster computer will
play Flash content faster. A fast connection to the internet
will enable Flash content to be downloaded to your computer
more quickly. For best performance, close all other applications
other than the web browser with the Ticketschool.com course
while viewing Flash content.
Click Here to
test your computer.
Click Here for
a video troubleshooting guide.
If after following all steps of the Video Troubleshooting
guide you are still having video related problems please
contact customer service at 1-800-558-9887. |
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Our site uses
cookies to track information that you submit to us and
provide you with appropriate responses. If you receive
a “page cannot be displayed” message while
you are on our web site (such as while you are attempting
to register), it might be because your browser’s
cookies settings have not been enabled. If you are getting
this message within the video player many times this occurs
if you have multiple programs running. Make sure that Ticketschool
is the only program open on your computer, and try again.
Otherwise, enable your cookies settings, by following the
set of instructions below that applies to your browser:
Windows Internet Explorer (IE) Version 6.0:
- Select “Tools/Internet Options’ from the
menu bar and then click on the ‘Privacy’ tab.
- On the ‘Privacy’ screen, click on the ‘Advanced’ button.
Under ‘First Party Cookies’ and ‘Third
Party Cookies,’ the radio button ‘accept’ should
be checked.
- Make sure that there is a check mark inside the ‘Always
allow session cookies’ box.
- If this box is not checked, you will need to place
a check mark in the box next to ‘Override automatic
cookie handling’ and then place a check mark in
the box next to ‘Always allow session cookies.’
If you are using a browser other than Internet Explorer
6 click here.
Please call customer service at 863-616-9894 if you need
further assistance.
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Helpful Links:
Florida Court Information
Clerk
of Court contact information
For Questions we cannot answer here,
please call your Clerk
of Court.
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